AN UPDATE FROM SKINSIDER
The current pandemic of the Covid-19 is a cause of concern for everyone.
I would like to ensure that the welfare of all our customers and employees is our priority.
We have taken steps to ensure that Skinsider continues the operations without any changes where possible. We are committed to offering you exceptional products and services without any disruptions.
All members of our Customer Service and Sales Team are working remotely to minimise the risk of office-based cross-infection.
The personnel responsible for order processing is working in masks and surgical gloves and their body temperature is being checked every day.
From the information available, COVID- 19 doesn’t survive long on surfaces including letters or parcels.
We are very happy to confirm that at the present there are no reported cases of the virus among our employees and companies we work with.
We will continue to monitor the situation and act according to Government recommendations. We are ready to make any necessary changes to the process if required.
Please take care and stay safe.
We’re here when you need us.
Karolina and Skinsider Team
UPDATE AS AT 29/04/2020, 4:38 PM
Please note we are operating as usual and orders placed before 2 pm GMT between Monday- Friday are being shipped the same day!
The majority of letters and parcels within the UK are delivered on time, however, there might be some delays with a small number of deliveries. All carriers are working with reduced staffing to comply with government guidance throughout the Covid-19 pandemic and due to these measures, the services may be affected. Please note that some depos are more impacted than others. We are working closely with Royal Mail to ensure all parcels are delivered as soon as possible.
Please note the latest update from Royal Mail in reference to the deliveries: ” Due to the current coronavirus situation, we’re no longer asking recipients to sign for items delivered on or after Saturday 14 March 2020. We’ll still capture the recipient’s name and confirmation of delivery. Find out more at www.royalmail.com/coronavirus. “
From 2 May Royal Mail will temporarily no longer deliver letters on a Saturday. They will continue to provide a letter delivery service from Monday to Friday as normal. The majority of parcel services will be delivered on a Saturday including 1st and 2nd Class Parcels, Royal Mail Tracked 24 and 48, Royal Mail Tracked Returns, Special Delivery Guaranteed and International tracked services.
Due to the significant increase in demand and a number of requests we received from you our dear, loyal Skinsiders, we are resuming all international shipping services. Please note that due to extra safety measures we and our shipping providers across the world are taking, it may take extra time to deliver your parcel. Thank you for your understanding.
For more information about the delivery and shipping, please refer to our Shipping & Delivery page.