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Shipping & Delivery

Orders placed before 6.30 pm BST are being dispatched the same day!

We are processing our orders 7 days a week in our UK- based warehouse.

All deliveries are counted in working days.

Customer Service Team will be prioritizing order cancellations and amendments queries during the weekend. Orders placed during the weekend will be processed at the warehouse and may be collected on the first working day (depending on the courier). Deliveries are counted in working days and are taking place during working days.

 

The majority of letters and parcels within the UK are delivered on time, however, there might be some delays with a small number of deliveries. All carriers are working with reduced staffing to comply with government guidance throughout the Covid-19 pandemic and due to these services may be affected.

DELIVERY OPTIONS

UK DELIVERY: All services are tracked

ServiceCostDelivery
Royal Mail Tracked 48
(Royal Mail)
FREE on all orders over £25
(£4 on orders under £25)
2-3 working days from dispatch**
DPD Next Working Day FREE on all orders over £80 
(£7 on orders under £80)

1 working day from dispatch (except for Northern Ireland, Channel Islands and some distant parts of Scotland)

UK orders are sent via Royal Mail or DPD.

Order placed before 6.30 pm will be dispatched on the same day. Any orders placed after 6.30 pm will usually be dispatched the next working day.

Our warehouse is working 7 days a week. Orders placed between Friday evening (after 6.30pm) and on Saturday and Sunday are being packed during the weekend. However, Royal Mail collects the parcels on Monday (the first working day).

** The delivery time for the Standard Delivery is 2-3 working days. This service is not guaranteed, however, the majority of orders (98.5%) are received within 2-3 working days.

What is included in our tracking service?

  • Full tracking of your item from despatch to delivery.
  • Email/SMS notification on delivery.
  • Royal Mail Tracked 48 within 2-3 working days (2 days for over 94% of postcodes; certain postcodes will receive a 3-day service)
  • Delivery six days per week

DPD Next Working Day is a new service which we are offering for free on orders over £80

  • Full tracking of your item from dispatch to delivery.
  • Email/SMS notification on delivery.
  • One hour delivery slot.

INTERNATIONAL DELIVERY

1) From 1st of January 2021, all our international customers are not charged VAT at the checkout. Once you provide your shipping details, VAT will only be applied to the shipping cost.
2) You are liable for any VAT due in your country of residence. Additional customs processing charges may apply.

 

Free delivery on orders over £100 will be available for selected countries.

Please note DPD delivery takes between 3-7 working days.

CountryServiceCost
Austria DPD International
(fully tracked)
£10 (free on orders over £100)
Belgium DPD International
(fully tracked)
£10 (free on orders over £100)
Bulgaria DPD International
(fully tracked)
£15 (free on orders over £100)
Croatia DPD International
(fully tracked)
£15 (free on orders over £100)
Cyprus DPD International
(fully tracked)
£20 (free on orders over £200)
Czech Republic DPD International
(fully tracked)
£10 (free on orders over £100)
Denmark DPD International
(fully tracked)
£10 (free on orders over £100)
Estonia DPD International
(fully tracked)
£15 (free on orders over £100)
Finland DPD International
(fully tracked)
£15 (free on orders over £100)
France DPD International
(fully tracked)
£10 (free on orders over £100)
Germany DPD International
(fully tracked)
£10 (free on orders over £100)
Greece DPD International
(fully tracked)
£15 (free on orders over £100)
Hungary DPD International
(fully tracked)
£10 (free on orders over £100)
Iceland DPD International
(fully tracked)
£25 (free on orders over £200)
Ireland DPD International
(fully tracked)
£10 (free on orders over £100)
Italy DPD International
(fully tracked)
£15 (free on orders over £100)
Latvia DPD International
(fully tracked)
£15 (free on orders over £100)
Lithuania DPD International
(fully tracked)
£10 (free on orders over £100)
Luxembourg DPD International
(fully tracked)
£10 (free on orders over £100)
Netherlands DPD International
(fully tracked)
£10 (free on orders over £100)
Norway DPD International
(fully tracked)
£25 (free on orders over £200)
Poland DPD International
(fully tracked)
£10 (free on orders over £100)
Portugal DPD International
(fully tracked)
£10 (free on orders over £100)
Romania DPD International
(fully tracked)
£15 (free on orders over £100)
Slovakia DPD International
(fully tracked)
£10 (free on orders over £100)
Slovenia DPD International
(fully tracked)
£10 (free on orders over £100)
Spain DPD International
(fully tracked)
£10 (free on orders over £100)
Sweden DPD International
(fully tracked)
£15 (free on orders over £100)
Switzerland DPD International
(fully tracked)
£25 (free on orders over £200)

Other Countries:

Australia DPD International
(fully tracked)
£18 (free on orders over £200)
Israel DPD International
(fully tracked)
£20 (free on orders over £200)
USA DPD International
(fully tracked)
£20 (free on orders over £200)
Canada DPD International
(fully tracked)
£22 (free on orders over £200)

INCORRECT SHIPPING DETAILS AND INSTRUCTIONS

If wrong shipping details are provided during the checkout and the parcel is returned to us as a result of this mistake, we will deduct shipping cost applicable to the order. The refund will be processed once the parcel is returned to our warehouse.

If any of our customers requests to leave the parcel in an unattended place, Skinsider do not take responsibility for any damage or lost products/ parcels after the delivery.

EXTRA NOTES

International delivery normally takes 3-7 working days but can take up to 10 working days. In the unlikely event that your order does not arrive within this time frame, we ask that you kindly wait until the 10th working day before contacting us.

In the unlikely event that your order does not arrive within the specified time, we kindly ask you to contact us via the contact form or using hello@skinsider.co.uk

PLEASE NOTE: the delivery may be impacted by bank holidays within the UK and in a country, the parcel is shipped to. We do not work during weekends or UK bank holidays. Orders placed on Saturday, Sunday or bank holidays will be processed on the following working day.

In addition, we do not take responsibility for any local customs charges that may arise in any of the countries outside the UK.