null

Shipping & Delivery

CHRISTMAS UPDATE:

Order your Christmas gifts now so you are not disappointed.

Royal Mail Tracked 48- last date to place an order is Tuesday 21st December before 5pm GMT.

DPD (UK mainland)- last date to place an order is Wednesday 22nd December before 5pm GMT.

UK, CANADA, SWITZERLAND, ICELAND, ISRAEL-  last date to place an order is Wednesday 15th December before 5pm GMT.

 

Orders placed on the 24th of December after 10am will be processed on the 29th of December

We are closed in a period 24th after 10am till 28th of December.

Also orders placed on the 31st of December after 10am will be processed on the 3rd of January.

UK AND EU WAREHOUSES:

Dear Skinsiders,

We are very excited to let you know that all our orders shipped to the EU are now being processed in our EU warehouse. We are also giving you the option to pay in EUR for even greater convenience.

What does this mean for you?

1. Cheaper and faster delivery
2. No customs charges
3. No currency exchange fees

For shipping options to the EU, please click here.

Services to the UK, US, Canada, Iceland and Switzerland will be processed by our UK warehouse. Check the details below.

We are continuously improving your experience and more changes are coming your way with increasing product range and more diversified services!

Skinsider Team

 

UK WAREHOUSE

Orders placed before 5pm BST are being processed the same day!

We are processing our orders 7 days a week in our UK- based warehouse. 

All deliveries are counted in working days.

Customer Service Team will be prioritizing order cancellations and amendments queries during the weekend. Orders placed during the weekend will be processed at the warehouse and may be collected on the first working day (depending on the courier). Deliveries are counted in working days and are taking place during working days.

The majority of letters and parcels within the UK are delivered on time, however, there might be some delays with a small number of deliveries. All carriers are working with reduced staffing to comply with government guidance throughout the Covid-19 pandemic and due to these services may be affected.

DELIVERY OPTIONS

UK DELIVERY: All services are tracked

ServiceCostDelivery
Royal Mail Tracked 48
(Royal Mail)
FREE on all orders over £25
(£4 on orders under £25)
2-3 working days from dispatch**
DPD Next Working Day FREE on all orders over £80 
(£7 on orders under £80)

1 working day from dispatch (except for Northern Ireland, Channel Islands and some distant parts of Scotland)

UK orders are sent via Royal Mail or DPD

Order placed before 5 pm will be dispatched on the same day. Any orders placed after 5 pm will usually be dispatched the next working day.

Our warehouse is working 7 days a week. Orders placed between Friday evening (after 5pm) and on Saturday and Sunday are being packed during the weekend. However, Royal Mail collects the parcels on Monday (the first working day).

** The delivery time for the Standard Delivery is 2-3 working days. This service is not guaranteed, however, the majority of orders (98.5%) are received within 2-3 working days.

What is included in our tracking service?

  • Full tracking of your item from despatch to delivery.
  • Email/SMS notification on delivery.
  • Royal Mail Tracked 48 within 2-3 working days (2 days for over 94% of postcodes; certain postcodes will receive a 3-day service)
  • Delivery six days per week

DPD Next Working Day is a new service which we are offering for free on orders over £80

  • Full tracking of your item from dispatch to delivery.
  • Email/SMS notification on delivery.
  • One hour delivery slot.

INTERNATIONAL DELIVERY

Free delivery on orders over £100 will be available for selected countries.

Please note DPD delivery takes between 3-7 working days.

CountryServiceCost
Iceland DPD International
(fully tracked)
£25 (free on orders over £200)
Switzerland DPD International
(fully tracked)
£25 (free on orders over £200)

Other Countries:

Australia DPD International
(fully tracked)
£18 (free on orders over £200)
Israel DPD International
(fully tracked)
£20 (free on orders over £200)
USA DPD International
(fully tracked)
£20 (free on orders over £200)
Canada DPD International
(fully tracked)
£22 (free on orders over £200)

INCORRECT SHIPPING DETAILS AND INSTRUCTIONS

If wrong shipping details are provided during the checkout and the parcel is returned to us as a result of this mistake, we will deduct shipping cost applicable to the order. The refund will be processed once the parcel is returned to our warehouse.

If any of our customers requests to leave the parcel in an unattended place, Skinsider do not take responsibility for any damage or lost products/ parcels after the delivery.

EXTRA NOTES

International delivery normally takes 3-7 working days but can take up to 10 working days. In the unlikely event that your order does not arrive within this time frame, we ask that you kindly wait until the 10th working day before contacting us.

In the unlikely event that your order does not arrive within the specified time, we kindly ask you to contact us via the contact form or using hello@skinsider.co.uk

PLEASE NOTE: the delivery may be impacted by bank holidays within the UK and in a country, the parcel is shipped to. We do not work during weekends or UK bank holidays. Orders placed on Saturday, Sunday or bank holidays will be processed on the following working day.

In addition, we do not take responsibility for any local customs charges that may arise in any of the countries outside the UK or EU.