Most services within the U.K. are running without disruptions. The majority of letters and parcels are delivered on time, however, there might be some delays with a small number of deliveries.

Please note the latest update from Royal Mail in reference to the deliveries: ” Due to the current coronavirus situation, we’re no longer asking recipients to sign for items delivered on or after Saturday 14 March 2020. We’ll still capture the recipient’s name and confirmation of delivery. Find out more at www.royalmail.com/coronavirus. “

EASTER UPDATE: Please note we are accepting all orders as usual. However, our warehouse will be closed on Friday 10th April and Monday 13th April. All orders placed after 2 pm on Thursday the 9th of April will be processed on Tuesday 14th April.

The deliveries via Royal Mail will not take place on the 10th and 13th of April.

DELIVERY OPTIONS

We are excited to announce our new and improved shipping services.

UK DELIVERY:

DELIVERY METHODCHARGEESTIMATED DELIVERY TIME
COSRX Pimple Patches FREE on orders over £20 (£1.70 on orders under £20)1-2 working days
Tracked 48h FREE on all orders over £20
(£3.00 on orders under £20)
2-3 working days
Express 24h Tracked DeliveryFREE on all orders over £70
(£4.50 on orders under £70)
1 working day from despatch*
Next Day Guaranteed Special Delivery by 1pm£12NOT AVAILABLE AT THE MOMENT
Next Day by 1pm guaranteed (order must be placed by 2pm previous working day)

All UK orders are sent via Royal Mail.

Order placed before 2pm will be dispatched on the same day. Any orders placed after 2pm will usually be dispatched the next working day.

*The delivery time for the Express 24h Tracked Delivery service above is for indication purposes only. This service is not guaranteed to arrive within one working day however, the majority of orders are received within one working day.

For skin emergencies:  We offer express delivery within the UK on COSRX Acne Pimple Master Patch, COSRX AC Collection Acne Patch and COSRX Clear Fit Master Patch for £1.70 (up to 6 patches).

What is included in our tracking service?

  • Full tracking of your item from despatch to delivery.
  • Email/SMS notification on delivery.
  • Two speeds of delivery: we aim to deliver Royal Mail Tracked 24 the next working day and Royal Mail Tracked 48 within 2-3 working days (2 days for over 94% of postcodes; certain postcodes will receive a 3-day service)
  • Delivery six days per week

INTERNATIONAL DELIVERY (EUROPEAN COUNTRIES)

DELIVERY METHODCHARGEDELIVERY TIME
International
Tracked Delivery
FREE on all orders over £60
(£8 on orders under £60)
2-7 working days

INTERNATIONAL DELIVERY (USA and Canada)

DELIVERY METHODCHARGEDELIVERY TIME
International
Tracked Delivery
FREE on orders over £75
(£9 on orders under £75)
5-7 working days

International delivery normally takes 3-7 working days but can take up to 10 working days. In the unlikely event that your order does not arrive within this time frame, we ask that you kindly wait until the 10th working day before contacting us.

In the unlikely event that your order does not arrive within the specified time, we kindly ask you to contact us via the contact form or using hello@skinsider.co.uk

PLEASE NOTE: the delivery may be impacted by bank holidays within the UK and in a country, the parcel is shipped to. We do not work during weekends or UK bank holidays. Orders placed on Saturday, Sunday or bank holidays will be processed on the following working day.

In addition, we do not take responsibility for any local customs charges that may arise in any of the countries outside the EU.