- THESE TERMS
1.1 These terms are the terms and conditions which we supply our products to you. Please read these terms before you submit your order to us.
1.2 It is important that you are aware that any recommendations that we make to you in regards to our products are done so solely on the information that you provide to us. Our recommendations are not meant to replace specialist advice that may be obtained from your general practitioner.
1.3 We believe in the benefits of our products, however, we cannot be responsible for any individual reaction to any particular ingredient used in our products. The product description on our website includes a complete list of ingredients. If you have any sensitivities to any listed ingredient you should not use the product. If you are in any doubt or have sensitive skin then please always try an allergy patch test first and if at any time irritation occurs discontinue to use the product. Please be advised that our products are not a replacement for any mediation and creams prescribed by a specialist. Please contact your General Practitioner before changing any medications or healing practices.
- INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 We are Skinsider Cosmetics Limited, a company registered in England and Wales. Our company registration number is 10626710 and our registered office is at Skinsider Cosmetics Limited, Gunnery House, Unit G06, 9-11 Gunnery Terrace, Royal Arsenal, London, England, SE18 6SW. Our registered VAT number is 266273095.
2.2 You can contact us by writing to us at firstname.lastname@example.org or using the contact form and Skinsider Cosmetics Limited, Gunnery House, Unit G06, 9-11 Gunnery Terrace, Royal Arsenal, London, England, SE18 6SW.
2.3 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
- OUR CONTRACT WITH YOU
3.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 Our website is predominantly for the promotion of our products in the United Kingdom. We do deliver and accept orders from outside of the United Kingdom but additional terms apply (please see clause 16).
- OUR PRODUCTS
4.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 The packaging of the product may vary from that shown in images on our website.
- YOUR RIGHTS TO MAKE CHANGES
If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8.- Your rights to end the contract).
- OUR RIGHTS TO MAKE CHANGES
We may change the product to reflect changes in relevant laws and regulatory requirements.
- PROVIDING THE PRODUCTS
7.1 The costs of delivery will be as displayed to you on our website during the ordering process.
7.2 We strive to deliver your order to you as soon as possible, normally within 2-3 working days for goods delivered in the United Kingdom and 7 working days outside of the United Kingdom. Time is not of the essence. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.3 If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or how you can collect the products from a local depot.
7.4 If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery we may end the contract and Clause 10.2 will apply.
7.5 The product(s) will be your responsibility from the time we deliver the product to the address you gave us. If you are ordering from or having the goods delivered abroad please see clause 16.
7.6 You own a product once we have received payment in full.
- YOUR RIGHTS TO END THE CONTRACT
8.1 Your rights when you end the contract will depend on what you have bought, whether the product is faulty or incorrect, and when you decide to end the contract:
(a) If what you have bought is faulty or misdescribed this is correctly spelt you may have a legal right to end the contract (or to get the product or replaced), see Clause 11;
(b) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2;
(c) If you have just changed your mind about the product, see Clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;
(d) In all other cases (if we are not at fault and there is no right to change your mind), see Clause 8.7.
8.2 If you are ending a contract for a reason set out at (a) to (d) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see Clause 6.2);
(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
(c) there is a risk that supply of the products may be significantly delayed because of events outside our control;
(d) you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. However, if you are not completely satisfied with your purchase we will offer you 21 days in which to return your product (provided the products are returned to us in their original, undamaged packaging).
8.4 You do not have a right to change your mind in respect of:
(a) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them; Please note: by breaking any external seal o the packaging, we will treat the product is opened.
(b) any products which become mixed inseparably with other items after their delivery.
8.6 Under these terms and conditions you have 21 days after the day you (or someone you nominate) receive(s) the goods to change your mind about the goods If your order is delivered over a period of time, you have exactly 21 days from the date you received the last delivery from the order to change your mind about the goods.
8.7 Even if we are not at fault and you do not have a right to change your mind (see Clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods or completed when the product is delivered and paid for. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund an amount for reasonable compensation for the net costs we will incur as a result of your ending the contract.
- HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
9.1 To end the contract with us, please let us know by doing one of the following:
(a) Email us at email@example.com or use the contact form. Please provide your name, home address, details of the order and, where available, your phone number and email address.
(c) Print off the return form available here and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
9.2 If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at Skinsider Cosmetics Limited, Gunnery House, Unit G06, 9-11 Gunnery Terrace, Royal Arsenal, London, England, SE18 6SW. We would advise that you return the products to us by way of registered or signed for delivery to ensure that we receive the returned product as we will not provide any refund or exchange until the products have been received by us.
9.3 We will pay the costs of return:
(a) if the products are faulty or misdescribed;
(b) if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong. In all other circumstances including where you are exercising your right to change your mind, you must pay the costs of return.
9.4 We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
9.5 If you are exercising your right to change your mind:
(a) We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods if this has been caused by your handling them in a way which would not be permitted in a shop. For example:
- if you remove the goods from its packaging or break any seals;
- If you open any jars, tubes or bottles;
- If the product is damaged in any other way
This could mean the refund could be reduced by up to 100%. We will only process a refund once we have received and reviewed the condition of the product.
(b) The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.
9.6 If you are exercising your right to change your mind your refund will be made within 14 days from the day on which we receive the product back from you. Please note that we require a return of extra gifts and samples in addition to the products.
- OUR RIGHTS TO END THE CONTRACT
We may end the contract if we cannot supply the product to you or if you do not within a reasonable time allow us to deliver the products to you. If we end the contract in these situations, we will refund you any money you have advanced for products we have not provided but we may deduct or charge you compensation for the costs we will incur as a result of your breaking the contract.
- IF THERE IS A PROBLEM WITH THE PRODUCT
11.1 If you have any questions or complaints about the product, please contact us. You can write to us at Skinsider Cosmetics Limited, Gunnery House, Unit G06, 9-11 Gunnery Terrace, Royal Arsenal, London, England, SE18 6SW, email us at firstname.lastname@example.org or the contact form.
11.2 If you wish to exercise your legal rights to reject faulty products you must post them back to us. We will reimburse you the cost of postage if we agree and accept that the goods were faulty at the time they were sent to you.
- PRICE AND PAYMENT
12.1 The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 12.3 for what happens if we discover an error in the price of the product you order.
12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
12.3 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.
12.4 We accept payment with most major Credit Cards. Please see our website for more details.
12.5 You must pay for the products at the time of your order. We will not charge your credit or debit card until we dispatch the products to you.
12.6 KLARNA – Klarna
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
- OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us
13.3 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
- HOW WE MAY USE YOUR PERSONAL INFORMATION
14.1 We will use the personal information you provide to us:
(a) to supply the products to you;
(b) to process your payment for the products; and
(c) if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
14.2 We will only give your personal information to other third parties where the law either requires or allows us to do so.
- OTHER IMPORTANT TERMS
15.1 We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this.
15.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
15.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.
15.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
15.6 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
15.7 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider. At present we are not members of any specific ADR. Please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform. Insert a link
- ADDITIONAL TERMS IF YOU ARE ORDERING OUTSIDE OF THE UK AND/OR THE GOODS ARE TO BE DELIVERED OUTSIDE OF THE UK
16.1 The timing and the cost of delivering will be calculated during the checkout process.
16.2 You are responsible for payment of any import tax, local duties etc. that may be payable upon delivery of the goods.
16.3 The goods will be deemed delivered if, for any reason, they are seized by any import or other government body due to the non-payment of import duties.
16.4 If you cancel this contract for goods that have been delivered outside of the UK we will reimburse you the cost of the goods once you have returned them to us, but not the cost of postage/delivery. You will also be responsible for paying any duties or tax payable on the goods when they are delivered back to the UK.
- GIFT CARDS AND VOUCHERS
17.1 Gift cards can be purchased on the website and used to pay for part for any of our products through our website.
17.2 The contract for the gift card is between you and us. You warrant that you will not provide a gift certificate to any person under the age of 18.
17.3 Gift cards will remain valid for a period of 12 months and cannot be extended. However, we may, at our sole discretion (provided a request is made to do so within the initial gift card period) extend the period where we are of the view that there is an exceptional circumstance for us to do so).
17.4 We will not replace or refund any gift cards that are lost or damaged.
17.5 The gift card can only be used to pay for products from us and cannot be redeemed for a cash value.
17.6 In the event that the full value of the gift card is not redeemed, then the balance will remain on the gift card and can be used towards the purchase of products at a later date. It cannot be refunded.
17.7 As the gift card is valid for a period of 12 months, it is accepted by you that our charges for our products can increase in price during that time. If during the time between the purchase of the gift card and the date of purchasing our products there is a change in price then the difference must be paid at the time of submitting the order.
17.8 Gift cards are non-refundable.
17.9 If we provide you with a voucher (which differs from a gift card) then the following terms apply:
- The contract for the voucher is between you and us and it cannot be transferred to or used by any third party;
- The voucher code will be sent by email;
- Vouchers will remain valid only for the period stated on the voucher, and cannot be extended;
- Vouchers cannot be used in conjunction with another voucher or any other promotional offers;
- There is no monetary exchange under any circumstances for vouchers;
- We will not replace any vouchers that are lost, damaged or destroyed;
- The voucher can only be used to pay for products from us;
- If the voucher has been issued for a specific product or promotion, it can only be used for that purpose and no other.